SLA config

How long each step of the return flow should take. Shoppers see the refund window on the status page.

Retained this month€1,401.00

Approval (hours)Label issuance (hours)Inspection (hours)Refund (hours)Exchange ship (hours)Auto-cancel stale (days)Review request (days after resolution, 0 to disable)

Notify shopper on first carrier scanRemind shoppers 3 days before store credit expires

What the shopper sees

We'll refund your order within 72 hours after inspection — that's by Monday, April 20.