Shopper sentiment

Post-return emoji ratings + free-text comments captured on the shopper portal.

Retained this month€1,401.00

Average score

2.50/ 3

2 responses

Share unhappy

0.0%😞

Shoppers who picked the unhappy emoji.

Period-over-period

Change in share-unhappy vs the prior equal window.

Response mix

2 total
😞
Unhappy
0 · 0%
😐
Neutral
1 · 50%
😊
Happy
1 · 50%

Top reasons by volume

Reasons with the most sentiment responses in this window. Bar shows share unhappy.

ReasonResponsesAvgShare unhappy
Too large12.00
0%
No longer needed13.00
0%

Recent feedback

Shopper comments with reasons and a link to the RMA.

  • 😐
    jonas.berg@test.com·4 hours ago·
    FIT_TOO_LARGE

    Refund took longer than expected.

  • 😊
    luca.moretti@test.com·4 hours ago·
    NO_LONGER_NEEDED

    Painless — label worked first try, money back in two days.

Returno · tenant: mameido